Shipping & Returns

1. Shipping Charges

Shipping charges are calculated automatically at checkout based on weight, volume, destination and selected freight service. All freight costs, including re delivery charges, storage fees or carrier surcharges, are the responsibility of the Customer unless otherwise agreed in writing.

2. Delivery Timeframes

Delivery timeframes are estimates only and are not guaranteed. CMSC is not liable for delays caused by third party carriers, customs processing, peak freight periods, weather events or circumstances beyond its reasonable control.

3. Delivery Requirements

All deliveries require a person authorised by the Customer to be present at the nominated delivery address to accept the goods. Authority to Leave is not available under any circumstances. Where delivery cannot be completed due to absence, restricted access, incorrect delivery details or failure to provide appropriate unloading facilities, the Customer will be liable for all additional freight, storage and re delivery charges. For palletised, drum or IBC deliveries to commercial premises, suitable unloading equipment, including forklift access where required, must be available at the time of delivery.

4. Risk and Transit

Risk in the goods passes to the Customer upon delivery to the nominated address. CMSC is not responsible for loss, damage or deterioration occurring after delivery or arising from the Customer’s handling, storage or unloading processes.

5. Inspection and Notification

The Customer must inspect all goods immediately upon delivery. Any claim relating to damage in transit, shortages or incorrect supply must be submitted in writing within forty eight hours of delivery and supported by photographic and delivery documentation. Failure to notify CMSC within this period constitutes acceptance of the goods as delivered.

6. Returns and Refunds

Due to the nature of bulk cosmetic bases and raw materials supplied for commercial and manufacturing use, change of mind returns are not accepted. Opened goods, repackaged goods, custom blended products, palletised freight shipments and bulk containers, including drums and IBCs, are strictly non returnable. Returns will only be considered where goods are demonstrably defective or incorrectly supplied by CMSC and where written notification has been provided within the required inspection period. Where a return is approved, CMSC may, at its sole discretion, provide replacement, credit or refund in accordance with applicable Australian Consumer Law.

7. Non Delivery and Freight Claims

Any non delivery claim must be made within seven days of the expected delivery date. CMSC will investigate the matter with the carrier, however liability is limited in accordance with the Limitation of Liability provisions set out in the CMSC Terms and Conditions of Sale.