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Privacy Policy
1. Introduction
Create My Skin Care respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, disclose and manage personal information obtained through www.createmyskincare.com.au and in the course of our commercial operations.
2. Collection of Personal Information
CMSC collects personal and business information reasonably necessary for the conduct of its wholesale supply operations. This may include names, business names, addresses, contact details, order history and payment related information. Information is collected directly from you when you place an order, make an enquiry, subscribe to communications, or interact with our website.
3. Use of Personal Information
Personal information is used for the purposes for which it was collected, including processing orders, arranging delivery, managing customer accounts, responding to enquiries, complying with legal obligations and improving our services. Where consent has been provided, CMSC may use contact information to provide updates, product information or marketing communications. You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
CMSC may disclose personal information to third parties where reasonably necessary to operate our business, including payment processors, freight providers, IT service providers and professional advisers. CMSC does not sell personal information. Information may be disclosed where required by law or regulatory authority.
5. Data Security
CMSC takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Payment information is processed through secure third party payment gateways. CMSC does not store full credit card details.
6. Access and Correction
You may request access to personal information held by CMSC and request correction of inaccurate or outdated information by contacting us in writing. CMSC will respond to such requests in accordance with applicable privacy legislation.
7. Website Data and Cookies
Our website may collect certain technical information such as IP addresses, browser type and usage data to improve website performance and security. Cookies may be used to enhance user experience. You may adjust browser settings to manage cookie preferences.
8. Overseas Disclosure
Where third party service providers store or process data outside Australia, CMSC takes reasonable steps to ensure such providers handle personal information in a manner consistent with Australian privacy obligations.
9. Complaints
If you believe CMSC has breached the Australian Privacy Principles, you may submit a written complaint. CMSC will investigate and respond within a reasonable timeframe. If you are not satisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.